Privacy Policy

This Privacy Policy describes how Ultra Wellness Store (the “Site” or “we”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from ultrawellnessstore.com.au (the "Site"). We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using or accessing the Site, you acknowledge that you have read and understood this Privacy Policy.

What Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including your browser type, IP address, time zone, and some of the cookies installed on your device. We also collect information about the pages or products you view, what site or search terms referred you to us, and how you interact with the Site. We refer to this as "Device Information."

We collect Device Information using:

Cookies: data files placed on your device, often including an anonymous unique identifier. Learn more at allaboutcookies.org.
Log files: track actions on the Site and record data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.
Web beacons, tags, and pixels: electronic files used to record how you browse the Site.

Order Information

When you make or attempt to make a purchase through the Site, we collect information such as your name, billing and shipping address, payment details, email address, and phone number. We refer to this as "Order Information."

Customer Support Information

If you contact us for support, we collect any information you choose to share with us in that correspondence (for example, your name, contact details, order number, and the content of your enquiry).

"Personal Information" in this Privacy Policy refers to Device Information, Order Information, and Customer Support Information collectively.

How We Use Your Personal Information

We use Order Information to:

Fulfil orders placed through the Site, including processing payment, arranging shipping, and providing confirmations and invoices;
Communicate with you, including about your order, your account, or in response to your enquiries;
Screen orders for potential risk or fraud; and
Provide you with information or marketing about our products or services, where this is consistent with the preferences you've shared with us.

We use Device Information to help screen for risk and fraud, and to improve and optimise the Site — for example, by generating analytics about how customers browse and shop with us.

Note on Purchases & Data Handling

All orders are processed securely through Shopify's checkout system, which handles payment and order data with industry-standard encryption. Any personal or payment data you enter during checkout is governed by Shopify's Privacy Policy; browsing or otherwise interacting with our Site is covered by this Privacy Policy.

Sharing Your Personal Information

We share your Personal Information with trusted third parties who help us operate our business, including:

Shopify, which powers our online store (Shopify's Privacy Policy);
Google Analytics, which helps us understand how customers use the Site (Google's Privacy Policy | Opt-out); and
Payment processors and delivery/courier partners, solely to process your payment and deliver your order.

We may also disclose Personal Information to comply with applicable laws, respond to a subpoena, warrant, or other lawful request, or to otherwise protect our rights.

We do not sell your Personal Information to third parties.

Overseas Disclosure

Some of the service providers referred to above (including Shopify and Google) store or process data outside Australia, including in the United States and Canada. Where we disclose your Personal Information to recipients located overseas, we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles, including through contractual protections where applicable.

Behavioural Advertising & Cookies

We may use your Personal Information to show you advertising or marketing that we believe may be relevant to you. You can opt out of targeted advertising through:

You can also learn more about cookies, and how to disable them in your browser, at allaboutcookies.org.

Do Not Track: Please note that we do not alter our data collection and use practices when we detect a "Do Not Track" signal from your browser.

Data Retention

We retain your Order Information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet our legal, accounting, or reporting requirements, unless you ask us to delete it sooner and we are not otherwise required by law to retain it.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the Personal Information we hold about you;
Request that we correct any Personal Information that is inaccurate, out of date, or incomplete; and
Make a complaint about how we have handled your Personal Information (see Complaints, below).

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR, including the right to object to certain processing and to have your data erased. If you would like to exercise any of these rights, please contact us using the details below.

Children's Privacy

The Site is not intended for children, and we do not knowingly collect Personal Information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version on this page and revise the "Last updated" date below.

Complaints & Contact Information

If you have a question or concern about how we handle your Personal Information, or wish to make a privacy complaint, please contact us first at support@ultrawellnessstore.com.au or via our Contact Us page. We will investigate and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

About Ultra Wellness Store

Business Name: Ultra Wellness Store, operated by Polra Enterprise Pty Ltd
ABN: 19 674 409 566

Email: support@ultrawellnessstore.com.au

Email Customer Support Availability:
Monday – Friday: 9am – 5pm (AEST)
Saturday – Sunday: 10am – 2pm (AEST)

Page Last updated: 22/06/2026