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At Ultrawellness, your satisfaction is our top priority. That’s why we offer a 90 days risk-free, flexible return policy across all of our products


 

✅ 90-Day Risk-Free Trial (Applies to All Products)

We understand it takes time to truly see if a product fits into your lifestyle and delivers the results you’re looking for. That’s why we offer a 90-day risk-free trial on all of our products.

We believe in long-term, sustainable wellness, not quick fixes. We want you to have enough time to properly experience the benefits.

Some customers notice improvements right away, while for others, it may take a few weeks of consistent use to feel the full results. That’s completely normal and it’s why we give you a full 90 days to try the product in your own home, at your own pace.

If you’re not completely satisfied after giving it a fair go, you can return the product for a full refund — no stress, no hassle.

Here’s how it works:

  • You have 90 days from the date of delivery to try your item.

  • If you're not fully satisfied, you can return it for a full refund or exchange (excluding original shipping).

  • We only ask that you give it a fair go, most of our customers start noticing benefits within 2–4 weeks.

🔁 Return Eligibility

To be eligible for a return:

  • The item must be in clean, good condition, preferably in its original packaging.

  • You must provide proof of purchase (e.g., order number or confirmation email).

  • We cannot accept returns for heavily used, damaged, or unsanitary items unless they arrived faulty.


📦 How to Return an Item

  1. Email Us:
    Contact our team at support@ultrawellnessstore.com.au with your order number and reason for return.

  2. Pack the Item:
    Ensure the product is safely packed to avoid damage in transit.

  3. Ship It Back:
    We'll guide you through the return process. There is no restocking fee  and no return shipping cost, we will cover return shipping cost.

  4. Get Refunded:
    Once we receive and inspect your return, we'll issue a refund to your original payment method within 3–5 business days. Processing times may vary depending on your bank.


🤝 Customer Satisfaction Guarantee

We’re here to make things right. If you ever have questions about your order or experience an issue with one of our products, our friendly Aussie-based support team is ready to help.

📩 Contact us at support@ultrawellnessstore.com.au

🕓 Our customer support open for:
Monday - Friday: 9am - 5pm
Saturday - Sunday: 10am- 2pm